Hartley Jewelers in Olympia, WA Closed now

Reviews about Hartley Jewelers

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  September 23, 2019, by Star Angel
  I have been to Hartley's 3 times in the last 10 years to have repair work and design work on both my and my husband's ring. First, I paid for an appraisal about a year ago since the last one was 10 years old and I needed an updated one to put on my home insurance. When I got my appraisal I was very disappointed when I saw the newly appraised price came in almost 3k below the old appraisal, even when I added more diamonds to it. The second disappointment was when I was adding 7 small diamonds in my band, they decided to leave one out without consenting with me first, so they just left one diamond out that I never approved of. The 3rd and last disappointment that set me off was a very simple request of white gold plating on my husband's 14k gold wedding band. I never talked about anything else but wanting the band to be dipped to 14k white gold. What I got was one small strip across the top of the ring and everything else was 14k gold. I am not a person who likes to make a scene and even though I should have let them know what they did was wrong, I ended up paying for it and walked out with no intentions of ever trusting them again. I have to say I am very sad since this was suppose to be a surprise for my husband on our 10 year anniversary. The ring barely looks like it had anything done to it. Sorry Hartley Jewelers...I chose to have business with you because of your long history of being here in the community, and also working on my grandparents jewelry but I'm afraid my last 3 visits have felt as if the people at the counter were not really "listening" to what I wanted.